Support Tickets Resolved
Before Your Team Even Sees Them
The only help desk where AI isn't an add-on—it's the foundation. Every ticket analyzed, categorized, and drafted in seconds.
Free tier available • No credit card required • Setup in 2 minutes
The Problem
Traditional Help Desks Are Broken
Hours to first response
AI that's just glorified search
Context lost between tickets
The AI Copilot
Your Smartest Team Member,
On Every Ticket
Not a chatbot. Not keyword matching. A true AI copilot that reads every ticket, understands context from your entire history, and delivers expert-level analysis instantly.
Automation Engine
Set It Once,
Never Think About It Again
Pre-built templates for every MSP workflow. Route tickets intelligently, escalate before SLAs breach, auto-respond after hours—all powered by AI.
- AI-powered ticket routing
- SLA breach prevention
- After-hours auto-response
- VIP client prioritization
- Stale ticket alerts
AI Insights
Finally, Analytics That
Tell You What to Do
Not just dashboards—actionable AI recommendations. Know which clients need attention, which issues are trending, and where your team can improve.
- Real-time performance tracking
- AI-generated recommendations
- Client health scoring
- Team performance metrics
- Trend identification
Everything You Need
Built for Modern Support Teams
Multi-Channel Inbox
Email, portal, integrations (coming soon) in one unified queue.
SLA Management
Tiered response times, breach warnings, VIP handling.
Knowledge Base
AI-generated SOPs from resolved tickets.
Client Management
Health scores, history, contact tracking.
Team Collaboration
Assignment, collision detection, internal notes.
Enterprise Security
Row-level isolation, audit logs, SSO ready.
Testimonials
Loved by MSPs Everywhere
“Assist Engine has transformed how we handle support tickets. Our response times have improved dramatically, and our clients love the quick resolution times.”
“The AI capabilities are amazing. Switching from FreshDesk to Assist Engine has been a game-changer for our MSP business.”
Pricing
Simple, Transparent Pricing
Start free, upgrade when you're ready.
Free
Perfect for getting started
- 50 tickets/month
- 1 team member
- Basic AI analysis
- Email support
Pro
For growing teams
- Unlimited tickets
- 5 team members
- Advanced AI with suggestions
- Custom email domain
- Priority support
- Analytics dashboard
Enterprise
For large organizations
- Everything in Pro
- Unlimited team members
- Custom AI training
- API access
- SSO integration
- Dedicated support
- Custom integrations
All plans include a 14-day free trial. No credit card required.
Ready to Transform Your Help Desk?
Join forward-thinking support teams who chose AI-native over AI-added.
No credit card required